Orders take 2-4 business days to process, which does not include shipping. Preholiday order times may vary depending on volume, but we do our best to keep to the 3 day time frame for processing.
Please see our options for shipping at check out, and associated costs for each service.
Local delivery & curbside pickup available! These will be the most inexpensive options depending on your checkout.
Orders over $100 have free regular service shipping within Ontario which covers larger urban areas - Oakville, Burlington, Niagara Falls.
Larger orders or heavier orders may incur additional shipping charges, so please contact us for details.
For international shipping, please contact us at firstname.lastname@example.org.
gustologia WARM WEATHER SHIPPING
Warm weather is chocolate’s worst enemy, and we want to ensure you are receiving your chocolate in the best condition to indulge.
During the summer, we highly encourage shipping your chocolate to an address where someone will be able to receive the order immediately when it is out for delivery to avoid the chocolate melting if it is left outside in the sun.
Kindly be advised that no package will be shipped during a heat wave. Please allow additional time.
Despite the special care taken in packaging the parcels, temperatures above 25°C (77° F) can cause significant degradation of chocolate. We will include an ice pack to offset the heat which will incur an extra cost, therefore shipping will be more expensive. Please note that we are not responsible for products damaged by heat in shipment.
Covid 19 SHIPPING DELAYS
Our shipping partners are experiencing various delays related to the Covid 19 pandemic. Although we actively monitor any delays, and we do our best to meet necessary delivery dates, but we cannot guarantee specific delivery dates. If you order has a firm delivery date, please contact our customer service at email@example.com to discuss options to ensure we meet your needs.
Gustologia is not responsible for wrong shipping addresses or invalid addresses. Any returned items due to the wrong address being provided will be charged appropriately.
Return Policy SHIPPING DAMAGES
Should you experience any damage, please take images of the damaged chocolate (packaging and chocolate) and email us at firstname.lastname@example.org and we will access the situation. A replacement or refund request must be emailed within 24 hours of delivery.