Refund policy

As a retailer of perishable food items, we are unable to accept returns. However, if for any reason you are dissatisfied with your purchase, please contact us. We are here to help with the best experience possible!

We have a 7-day refund policy. In other words there are seven calendar days to report a problem. At such time we will respond within two business days to a request to initiate a refund process. Please include images of your product and reasons for your dissatisfaction. Images are key to undertanding the issue and we cannot consider a refund without them.

For any issues, please contact us at info@gustologia.ca.

Damages
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We are not responsible for damages due to heat. Please see our shipping policies.

 

CANCELLATION

Any Orders
We do not accept exchanges, or cancellations. It is at our discretion if we are able to process a cancellation, minus service and admin fees.

If items become unavailable or there are delays in shipping beyond our control, we will consider cancellation should a customer request it. However if an item has been picked, packed and on its way to shipping, we cannot honour a cancellation request, nor a full refund.

Custom Orders
Custom orders will not receive a full refund. Once product, papers, ribbons or boxes have been put into production, this cannot be changed. We will do our best to consider a partial refund, but once a custom order is commenced, a 50% deposit will be automatically forfeited.

 

Other Refund Details
If approved, you’ll be refunded on the original payment method. Please remember refunds take time involving a bank or credit card company to process and post the refund too.

Once an order is paid for and there is a refund requested on items due to a change of heart, we reserve the right to charge a service fee due to work already completed, or processing fees.

We do not accept refunds on sale items, promotional items, gift cards, event tickets or travel deposits.

 

Kindly contact us for any question regarding our policies at info@gustologia.ca.